Specialist, Back Office

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Specialist, Back Office (Remote)
Full-time, United States

The Specialist will work with operations, technology, and training teams to identify and reduce interface errors. They will also ensure that all weekly transactions are accounted for in their respective back-office systems. The specialist will provide, create, and maintain BCD Travel's back office reports, data, and processes.

As a Specialist, Back Office, you will

• Coordinate with other BCD departments to ensure all transactions have interfaced
• Identify and correct booking and ticketing errors within QC
• Be accountable for following queue procedures
• Review errors with the supervisor / other staff to spot potential GDS issues
• Communicate with the accounts on recurring issues to reduce further errors
• Monitor interface lines for potential issues and communicate to the data center as neeeded

About you

• Knowledge of GDS Sabre (additional GDS knowledge is preferred)
• Front Office reservation experience
• Basic Knowledge of the Back office system
• Ticketing, QC, or ARC (Airline Reporting Corporation) experience a plus
• Basic Knowledge of Microsoft Office
• You can apply service concepts and techniques 
• Due to data being handled this role requires a U.S. Citizen residing on U.S. soil

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Specialist, Back Office is between $46,000 and $50,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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