Training Specialist II

Date: Jul 31, 2026

Location:

CR, Heredia, Office, Costa Rica, LATAM

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Training Specialist (Hybrid)

Full time, Heredia, Costa Rica

The Training Specialist is responsible to deliver learning and development programs to reach stated business outcomes, on-time, and on-budget.

This position will demonstrate high performance in both business and technical training skills. They can adjust both materials and training techniques to meet the performance needs of the trainees and the business. They are a trusted participant in training initiatives.

These learning and development programs are designed, conducted, and managed to equip employees, both new hires and existing employees, with the knowledge and skills to meet their individual performance objectives.

As a Training Specialist, you will

Conduct live classes (virtual or classroom) to internal customers (travel consultants up to and including managers and peers), with possible requirement to travel
Exhibit the components of service excellence, both in their interactions, delivery and in the ability to relate these concepts to course participants
Have knowledge and apply commonly-used concepts, practices, and procedures within the travel industry, contact centers, and Learning & Development
Work with colleagues and SMEs as a contributor to the instructional design process
Review and provide feedback
Manage multiple priorities and projects

About you

Demonstrated competence in training delivery and consultation
Skills on GDS Sabre and GDS Amadeus
Expert, hands-on knowledge of all aspects of the travel reservation process and technology products, including airline GDS
Good understanding of the instructional design process (ADDIE)
Can facilitate a variety of subjects including soft skills and technical skills across departments
Excellent verbal and written communication skills in English and Spanish

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

#LI-Hybrid

#LI-DL1