Travel Consultant Trainee

Where will your career take you?

We're not just any travel management company.

We help clients travel smart and achieve more.

• Are you a quick learner?
• Are you passionate about helping others?
• Excited about starting a career in travel?
• Interested to learn more?

We have the opportunity for you so read on!

Travel Consultant Trainee (Hybrid)

Full time, Costa Rica

Our Travel Consultant (Agent) Training program is a PAID 10-Week Virtual Training Program that teaches you about the world of corporate travel management, as well as the airline, car rental, rail, and hotel industries. Successful completion of this program will result in a full-time, eligible for benefits role!

What do our Travel Consultants Do?

We provide travel services to employees of a variety of companies. Our focus is to provide excellent service to our travelers--and you'll be the first impression we make. As a BCD Travel Consultant, you will:

• Help customers make business travel arrangements in English (via telephone calls, email or chat).
• Work with a large variety of travelers, all traveling for business around the world.
• Have lots of opportunities to delight our customers and share your expertise and recommendations.

Program overview

This is a 40-hour work week Monday-Friday in a classroom environment.

• Weeks 1-6 -- Interactive instruction on using our systems and tools to fulfill business travel requests. At the end of each week you will be tested on what you learned.
• Weeks 7-10 -- The previous week's training will be put into action by taking calls from our customers in a supported environment.
• Upon Completion - You've successfully completed the training and you will be assigned to work with our clients. (Yay!!)

Qualifications:

• Must be 18 years of age or older
• Full proficiency in English language with exceptional listening, speaking, reading and writing (mandatory)
• 2+ years of experience in customer service, contact centers, airlines or hospitality
• High School diploma or superior
• Strong Computer skills
• Demonstrated internet research skills
• Demonstrated excellent customer services skills (verbal and written)

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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