Team Leader, Operations

Date: Mar 3, 2025

Location:

IN, Bangalore, Office (SSC), India, APAC

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Team Leader

Full time, Bangalore

You will report to John Israel

Do you love meetings and events, everything that connects people? Are you excited to shape a new event experience for our clients and strive for excellence? Are you ready to take our excellent Events Solutions team to the next level? Then we`re happy to meet you.

As a Team Leader, you will

Create and maintain a positive and professional learning environment
Develop process curriculum by attending conference calls and meetings to identify customer requirements
Partner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and to determine specific training needs for the staff
Create high quality deliverables within projected deadlines
Monitor effectiveness of the training program and make recommendations for improvement when necessary
Maintain good working relationship with all BCD Travel personnel
To coach and provide support to the staff for the assigned process
Ability to work in flexible shifts
Assume and perform other duties and responsibilities not specified / outlined herein, as requested

About you

Possess basic competency in any of the SSC Bangalore process operations
Preferably has experience in travel domain
Expert hands-on knowledge on all aspects of the travel reservations process and technology products, including airline GDS
Strong problem solving and process reengineering skills
Ability to train/assist staff on weekends and during overnight hours when necessary
Ability to understand the big picture and offer suggestions and feedback to improve the overall operation
Proven excellence in customer service delivery
Working knowledge of all MS applications including Word, Project, Excel, PowerPoint
Good oral and written communication skills. Ability to foster effective teamwork and demonstrates adaptability and flexibility
Ability to motivate, coach, and develop staff.
Demonstrates personal and organizational integrity
Manage multiple tasks from BCD Travel regions as and when necessary
Good follow-through on goals, plans, and projects

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com