Supervisor Travel Operations

Date: Oct 2, 2025

Location:

UK, Virtual, EUROPE

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor Travel Operations (French language) Remote

Full time, United Kingdom, Germany, Poland, France, Spain

In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.

You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Operations Airbus Team, you will

Meet and exceed all performance targets and give feedback to the operations manager support, assist and coach travel agents to maximize efficiency and productivity
Work with performance data to maximum the effectiveness and efficiency of the team
Take proactive actions to improve internal and external customer satisfaction
Handle client reservations
Control and manage customer complaints and general queries
Control the workload of your team
Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal
Actively participate in the main HR processes: planning, evaluation, coaching and appraisal
Assist in the hiring and onboarding of new employees
Expertly uses the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team
Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Maintain knowledge of necessary regulations
Support BCD Travel and client driven initiatives
Anticipate and help on potential challenges that may arise for the consultant
Review global distribution systems (GDS) queues daily to maintain quality control

About you

Corporate travel management industry work experience
Solid working knowledge of the travel industry, policies, procedures, and processes
Advanced skills on GDS Amadeus
People management experience will be an advantage
Strong verbal and written communication skills in English and French or English and German
Ability to handle multiple priorities simultaneously
Able to work flexible hours, independently, exercising discretion and judgment
Demonstrated excellent professional customer service and problem resolution skills
Strong problem solving and/or critical thinking skills

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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