Supervisor, CSS TSSM Travel Technology

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor, CSS TSSM Travel Technology (Remote)

Full time, Costa Rica

The Supervisor, CSS TSSM Travel Technology is responsible for assessing incidents and determining a solution approach. You will need to understand requests for changes and determine the best approach. You will also apply solution approach and ensure business problems have been resolved. 

This role will manage a respective team.

As a Supervisor, CSS TSSM Travel Technology, you will

• Conduct assessments in a logical way, replicate error, or test situations if possible
• Coordinate activities with a range of internal or external teams across various issues
• Execute small to highest complex configuration changes (many systems, many logics, many interactions and dependencies)
• Demonstrate excellent customer service and develop customer centric communication
• Manage productivity targets and service levels agreements
• Manage performance of the respective team and take appropriate actions where needed

About you

• You have experience in the travel industry and with managing travel technology
• Advanced knowledge of GDS Sabre and/or Amadeus is required
• You have experience working in a collaborative and international workspace 
• Advanced project management experience 
• Basic team management and leadership 
• Excellent verbal and written communication skills in English

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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