Supervisor, Business Analyst

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor, Business Analyst

Full time, Colombo, Sri Lanka

We are looking for a highly analytical and strategic Supervisor, Business Analyst to support our leadership team in driving performance, operational excellence, and data‑driven decision making. This role partners closely with operational leaders to enhance productivity, optimize resources, and strengthen business insights that support organizational growth.

As a Supervisor, Business Analyst, you will 

• Develop and maintain business dashboards & reporting tools to track operational, financial, and performance metrics across the business.

• Analyze trends and KPI performance, conducting deep dives and recommending strategies to improve results.

• Lead WFM processes, including staffing models, forecasting, utilization planning, and real‑time volume/staff adjustments.

• Provide analytical support for business initiatives, including ROI assessments, benefits analyses, and service‑delivery enhancements.

• Support cross‑functional projects by supplying accurate data, insights, and performance reporting.

• Train teams on reporting tools and dashboards, improving data literacy and self‑service capabilities.

• Assist with developing business presentations that communicate performance results and support centralized service models.

About you 

• Minimum 5 years experience in the travel industry preferably with strong understanding of contact center operations and WFM concepts.

• Proven analytical expertise with ability to interpret complex data and translate insights into actionable recommendations.

• Proficiency in Microsoft Office, MS Access, SQL, Power BI and related business analysis tools.

• Experience in travel operations, operational workflows, and performance management.

• Strong communication, consulting, and cross‑functional collaboration skills.

• Ability to manage multiple priorities and adapt to evolving business needs.

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Opportunities to grow your skillset and career
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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