Senior Manager - Integrated Project and Change Management

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Senior Manager - Integrated Project and Change Management ( Travel Management Domain - Non IT )
Full time, India

The Senior Manager is responsible for the functional areas of CSS IPCM Operations.  Within this role, the Senior Manager will have direct reporting lines (which may include IPCM Managers) and is responsible to resources as their leader, coach, performance reviewer and compliance and accountability owner.

As a Senior Manager IPCM, you will

• Ensure client implementation objectives are consistently met by coordinating resources, facilitating communication, and resolving issues to mitigate risks and meet deliverables.
• Develop and implement service level agreements and quality standards, continuously reviewing and improving processes to enhance service delivery and operational efficiency.
• Drive results through strong leadership and effective management of diverse teams, ensuring talent acquisition, employee retention, and compliance with HR policies, regulations, and country-specific laws.
• Conduct annual performance reviews, deliver timely feedback, monitor probationary periods, and address performance deficiencies to ensure team and company success.
• Liaise with internal and external teams to share information, reduce risks, improve collaboration, and maintain accurate documentation for transparency and accountability.
• Manage resources and expenses effectively, providing leadership, training, and documentation to support company initiatives, CSS goals, and IPCM programs.

About you

• A minimum of 5+ years of project management experience in the travel industry, including a leadership role with people management responsibilities.
• Extensive technical expertise in managing corporate travel management operations projects, with in-depth knowledge of using relevant software and tools, including GDS systems.
• Project Management certification (Prince2, PMP etc… or equivalent) is a plus
• Proven ability to facilitate and resolve risks, issues, and showstoppers with strong conflict resolution skills.
• Demonstrates excellent organizational and communication skills (both written and oral).

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com

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