Senior Manager, Customer Success

Explore your journey at BCD and challenge the status quo!

Senior Manager, Customer Success (Remote)

Full-time, United States

This role is responsible for engaging with clients to drive successful, data-driven outcomes throughout all stages of the customer success management life cycle. This includes leading client activations, engaging with clients to drive change, and supporting field program managers and other internal resources to implement and optimize technologies and solutions that deliver value for BCD and its clients. This will also involve effectively communicating and collaborating with internal stakeholders from various departments.

As a Senior Manager, Customer Success, you will

• Develop and maintain good relationships with prospects and existing client key contacts (You will act as a trusted advisor)
• Ensure contractual commitments are met by all parties. Share progress to commitments with clients, program management, and senior leadership. When needed, create action plans to address any forecasted commitment shortfalls
• Coordinate with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes to all parties
• Monitor and analyze performance data regularly. Identify opportunities early and engage with program management, technology resources, and/or spend management consultants to drive improvements
• Share knowledge with the entire Customer Success team and other teams as appropriate

About you

• Prior experience in a client-facing customer success, change management, or consulting role
• Advanced proven analytical skills (e.g., statistics, mathematical concepts, finance, graphing)
• Strong Excel, PowerPoint, and Word software skills
• Ability to comprehend and communicate data-driven suggestions and outcomes
• Ability to work with diverse, cross-functional international teams
• Excellent verbal and written communication skills in English

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Manager, Customer Success is between $90,000 and $105,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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