Senior Manager, Customer Success

Date: Mar 4, 2026

Location:

NL, Netherlands, Virtual, EUROPE

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Senior Manager, Customer Success (Remote)

Full time, Netherlands, Germany, Spain, United Kingdom, United States

Be a member of the team responsible for Stay, BCD’s comprehensive approach to hotel category management, you will engage with clients to drive successful data-driven outcomes throughout all stages of the Stay by BCD contract management life cycle. You’ll lead Stay client activations, engage with clients to drive change, support program managers and other internal resources to implement and optimize technologies and solutions that deliver value for BCD and its clients. You effectively communicate and collaborate with internal stakeholders across multiple functions and departments to continuously improve our suite of hotel solutions.

As a Senior Manager, Customer Success, you will

Develop and maintain good relationships with prospects and existing client key contacts. Act as a trusted advisor in all aspects of hotel category management
Lead customer workshops focused on hotel strategies; topics including spend management and savings opportunities, booking technologies, reducing out of program leakage and traveler engagement. Provide recommendations tailored to individual customers
Ensure contractual commitments are met by all parties. Share progress to commitments with clients, program management and senior leadership. When needed, create action plans and outcomes to address any forecasted commitment shortfalls
Coordinate with resources from multiple departments on the development and delivery of hotel-related solutions including Product Planning, Marketing, Global Supplier Relations, Project management and technology support
Collate, co-ordinate and deliver voice of the customer feedback on BCD’s suite of solutions for all things hotel to support business prioritisation and continual improvement
Coordinate with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes to all parties
Monitor and analyze performance data on a regular basis. Identify opportunities early and engage with program management, technology resources and/or spend management consultants to drive improvements

About you

You enjoy interacting with a wide variety of clients, program managers and other internal resources
You’re an innovative thinker who enjoys identifying, sharing and executing new ways of achieving client, team and organizational goals
You thrive in a challenging, fast-paced work environment and adapt well to shifting priorities
You are obsessed with continuous improvement and optimization – making things that do work, work better
You like being a part of a truly global team
You have a learning mindset and enjoy applying new skills and concepts into your daily work activities
You excel at driving change by articulating a clear vision and persuading others to adopt new ways of achieving goals

About Advito

Advito is the consulting division of BCD Travel, specializing in transforming corporate travel programs. Employing an intelligence-driven framework, Advito dynamically manages supplier spend and traveler behavior, ensuring efficient travel programs that meet the needs of all stakeholders. Through smart analytics, unique supplier strategies, and integrated traveler engagement, Advito elevates travel programs to new heights of sustainability, savings, and satisfaction. Advito is a pioneering travel consultancy with an ISO-certified carbon reporting methodology, GATE4, and a dedicated practice area for driving sustainable business travel.

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Manager, Hotel Program Strategy is between $85,000 and $105,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

#LI-Remote

#LI-LD1