Senior Manager, Account Management

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Responsible for managing a team of five account managers.  Accountable for managing the team to achieve the company's goals related to client retention, quality service delivery, client and BCD Travel profitability, revenue, preferred vendor maximization, and technology implementation. May also manage their own client portfolio. The role will be split equally between the people leadership and the individual performer.

As a Senior Manager, Program Management, you will 

• Ensures Account Managers establish a strategic client relationship with each of their clients
• Ensures the Account Management team develops strategic client business plans to achieve the client's and BCD Travel's objectives with a focus on revenues
• Monitors/records/analyzes account metrics in Salesforce
• Ensures travel management data is delivered in a qualitative and timely fashion
• Conducts performance reviews for direct reports and assures performance review delivery for down line employees.
• Performs or directs personnel recruiting, hiring, training, and separation.  Exercises hiring and firing authority in coordination with HR.
• Be part of the Nordic Account/Program Management Leadership team

About you 

• Bachelor's degree
• Several years of relevant management work experience
• Effective communication skills, oral, written, and presentation
• Commercial mindset and experience
• Proficient in both English and Swedish
• Leadership experience in business travel
• Computer literate in business software applications
• Ability and willingness to travel domestically

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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