Senior Director Operations, Australia and Singapore

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Senior Director Operations, Australia and Singapore

This is a full time permanent position with BCD Australia

If you are based in Sydney NSW, then this role is hybrid

As Senior Director of Operations, you will lead the drive for regional operational excellence while championing innovation across our corporate travel operations. This executive role demands a visionary and strategic leader with a proven ability in stakeholder management, operational transformation, and developing high‑performing, future‑ready teams.

As a Senior Director of Operations, you will 

• Lead the operational strategy, ensuring alignment with global objectives and delivering consistent, high-quality service.
• Oversee multi-market operations, driving efficiency, digital innovation, and continuous improvement across processes and service delivery.
• Serve as the senior escalation point for major client and operational issues, ensuring exceptional customer and stakeholder satisfaction.
• Partner with regional and global Account Management leadership to optimize client servicing performance and implement strategic improvements.
• Review and refine operational frameworks, policies, and workflows to enhance productivity, reduce errors, and meet or exceed KPIs.
• Manage regional budgets, forecasting, staffing, and resource allocation to ensure financial performance and operational effectiveness.
• Mentor and develop the Operations Management team, driving leadership capability, succession planning, and long-term talent growth.

About you 

• 10+ years of corporate travel industry experience, including leadership roles
• Proven track record in contact center or service delivery leadership, with strong expertise in large-scale corporate travel programs.
• Extensive experience in operational strategy, transformation, process improvement, and performance management.
• Strong commercial acumen with prior responsibility for budgeting, cost control, and operational financial planning.
• Exceptional communication, relationship-building, and influencing skills, with the ability to engage senior stakeholders across markets.
• Advanced knowledge of travel technology, contact center solutions, and customer recovery strategies.
• Tertiary qualifications in Business Administration preferred; flexibility to travel and as and when required.
• The position may involve domestic and international travel based on business needs.

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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