Quality Supervisor Operations

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Quality Supervisor Operations

Full time, Bangalore, India

The Quality Supervisor Operations is responsible for day-to-day execution of Quality improvement activities in the Global Access Amadeus- and Global ERM Services Operations arena.

The role should structurally increase the speed of change in Global Access Amadeus- and Global ERM Services Operations and allow Operations Supervisors to increase their focus on managing agents.

Global Access Amadeus- and Global ERM Services are technology driven, continuously developing, and strategic environments. Performance Management is the first point of contact for overall operational performance. The team oversees, manages and shares operational data and analysis, strategically shapes the OPS teams towards success, accommodates global team communication and knowledge sharing solutions, and coordinates process optimization.

The role of the Quality Supervisor Operations will be focused on coordinating or executing improvement activities from an opportunity, identified and documented either by Performance Management or by an operations Supervisor, to an implemented improvement.

All activities lie within the boundaries of existing processes, except for testing and training of new processes in support of Performance Management.

As a Quality Supervisor Operations, you will

• Actively support Operations Supervisors to successfully fulfill initiatives
• Diagnose gaps between required competences and available process information, and address these accordingly
• Assist Supervisors Operations to document problem statements, and coordinates or owns further steps
• Control effectiveness of implemented improvement and reports back into Performance Management
• Be mindful of the clients service level agreement for the accounts serviced in Global Access Amadeus- and Global ERM Services
• Provide both verbal and written communication to the stakeholders on timely basis

About you

• Prior experience in the corporate travel management industry 
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on travel industry systems (incl. Amadeus)
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills
• Strong verbal and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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