Project Specialist, IPCM

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CSS Project Specialist,  Implementations - Projects - Change Management (Remote)

Full time, United States, Costa Rica, Mexico

The CSS IPCM Project Specialist is accountable for delivering different types of projects involving (but not limited to) customer implementations and changes, as well as agency projects, internal product implementations, and core business process changes.

The position's primary role is to deliver projects with a low complexity, which is measured by the scale and scope of the request. Complexity can be the number of countries or the complexity of the customer or product. Complexity is determined by the IPCM Management team when assigning the request based on the information gathered from the vetting.

As a CSS IPCM Project Specialist, you will

• Plan projects according to the defined scope
• Confirm all necessary resources are assigned per the project scope
• Leverage regional and local resources and resources from the different departments and functions to support projects
• Facilitate effective and constant communication with all project participants (internal/external)
• Facilitate and drive decision-making and escalation concerning the projects assigned
• Manage Project risks and maintain project plan updates

About you

• Previous experience leading low-complexity projects in travel management operations
• You are well versed in CSS processes and procedures, reporting capabilities, and have a good background in CSS systems
• You have a good understanding of client reporting requirements and data flows, Agency Operations' end-to-end processes, and resource and peer collaboration across functional teams
• Good communication skills (written and oral) in English
• Advanced knowledge of Word, Excel, and PowerPoint
• Ability to work under the stress of meeting deadlines
• Ability to facilitate and resolve risks, issues, and showstoppers
• Experience using Project management software and GDS is a plus
• Must be reliable and be flexible with working hours based on the needs of the projects

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of CSS Project Specialist,  Implementations - Projects - Change Management is between $52,000 and $63,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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