Process and Controls Analyst

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Process & Controls Analyst (Remote)

Full time, India, Colombia, Costa Rica, Czech Republic, Poland, Spain, Mexico

The Process & Controls Analyst plays a central role in shaping and safeguarding the security of BCD’s travel operations and creating the foundation for operational security.

The position is responsible for designing practical embedded controls that eliminate behavioral and process‑level risks, such as caller validation inconsistencies, insecure profile handling, or high‑risk booking exceptions, and translating them into scripted processes, knowledge‑base content, workflow steps, and QA criteria. 

This role builds a deep understanding across global contact centers, booking workflows, emergency handling and customer and supplier interactions by connecting the end-to-end booking process, tools, data flows and behaviors both online and offline along with the controls required to ensure safe, consistent, and auditable execution.

The analyst ensures that controls are integrated, measurable, and owned by Operations. By maintaining the Operational Security Map and partnering closely with Operations, Product/Tech, and Risk, the analyst enables a unified, evidence‑based view of process security and drives continuous improvement across regions and services.

As a Process & Controls Analyst, you will

• Be familiar with the security requirements and controls needed to maintain the business operations
• Possess Advanced Process Mapping & Analysis skills-Ability to document operational workflows, sub-processes, variations, and tool interactions
• Identify and communicate threats and vulnerabilities that could impact business operations
• Assist with communication, implementation, and analysis of compliance with security policies, standards and procedures
• Collect, calculate, and format data for metrics reporting
• Maintain process inventory, security maps, control acceptance criteria, and QA findings
• Document, review, and update application architecture and data flow diagrams to assist with auditing and risk analysis

About you

• Combination of education and experience in Information Security, Computer Science, Management Information Systems or related curriculum
• Strong understanding of travel industry contact center operations, booking flows, emergency processes, and data handling
• Ability to design practical controls built directly into scripts, Knowledgebase, workflows, QA, and automation
• Strong organizational, time management, decision making, and problem-solving skills
• Advanced Knowledge of Microsoft Office Suite
• Aptitude to prioritize and load balance sensitive projects concurrently

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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