National Program Manager

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience and be part of BCDs Global Client team? If you said 'yes', you might be exactly the team member we are looking for.

National Program Manager

Full-time, virtual, or office-based in the United States

As a National Program Manager you are responsible for managing all aspects of program management for our clients Mercedes-Benz Cars and Daimler Truck (50/50 assignment) to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials, business planning and reviews, establishing relationships with key decision makers in the US and Canada, tight collaboration with operations and business continuance. You have direct accountability to BCD Travel or externally to the customer for the success of the contract or travel program across US and Canada.

As a National Program Manager, you will

• Ensure 100% client retention and account profitability in cooperation with Global Program Manager (GPM)
• Increase revenues by means of Up-Selling and Cross-Selling through consultative approach, ensuring solution meet customer's needs
• Manage to all local contractual matters (as part of the superseding global contract framework)
• Act as conduit and trusted advisor, share best practice and industry updates
• Coordinate all central communication across US//CA both BCD Travel and client's regional initiatives or interests in cooperation with clients business partners/program stakeholders
• Ensure timely settlement of customer P&Ls where required and necessary as per contractual obligation
• Develop and execute local business plans, implement key deliverables and measure results
• Develop, measure and report on Service Level Agreements and Key Performance indicators
• Create and manage business improvement plans
• Manage new business implementations
• Establish and maintain relationships with clients at a national level (US/CA)
• Create and manage to budgets and financials (includes billing, payment & profitability)
• Support operational and regional reporting requirements

About you

• Extensive experience in account management corporate travel or related industry 
• Experience and openness in implementing and managing global clients headquartered in Europe
• Thorough knowledge of travel industry technology and corporate travel operations
• Knowledge of contract management and internal financial processes at BCD Travel
• Strong negotiation and analytical skills
• Ability to cross-sell company services and products and sell preferred vendors
• Ability to interact with all levels of clientele and influence decision makers
• Excellent oral and written communication skills, including public speaking and presentations in English
• Proficiency in Microsoft Word, Excel, and PowerPoint

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of National Program Manager is between $74,000 and $84,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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