Multi-National Account Manager

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Multi-National Account Manager (Hybrid)  

Full time, Heredia, Costa Rica

As the Multi-National Account Manager, you will be responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance, and escalation of operational issues.  Specifically, you will coordinate and manage travel projects and initiatives for multiple countries and service configurations for one or more customers that has not centrally consolidated their travel program, typically across multiple regions. Works with local country contacts (internal and external) to accomplish client goals. 

As a Multi-National Account Manager, you will  

• Establish and maintain relationships with key customer decision makers at all levels within the customer organization, including introduction of BCD Travel senior management to the customer 

• Consult with the clients to identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines 

• Develop Service Level Agreement for specific services, financial, MIS/CDS, program performance, technology and communication indicators, as applicable 

• Responsible for creating and maintaining budgets and financials; including billing, payment, and profitability 

• Focused on increasing revenues through up-sell and cross-sell of products and services that meet client's needs 

• Oversee any implementation of products and services, ensuring timelines are met and transitions are smooth 

About you  

• Prior travel management company or related business travel account experience desired  

• Account management experience required  

• Extensive knowledge of current travel industry operations and technology  

• Advanced skills in GDS Sabre 

• Effective negotiation skills and decision-making, problem solving skills   

• Excellent rapport building abilities, professional presentation skills, an engaging communicator 

• Good verbal and written communication skills in English and Spanish

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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