Manager Operations

Explore your journey at BCD and challenge the status quo!

Operations Manager

Full time, Colombo, Sri Lanka

In this role, you are responsible for the overall management and performance of travel operations, including operational efficiency, client servicing and retention, employee relations, and management.

As an Operations Manager, you will 

• Review operations performance reports and provide direction to improve the performance of the operations against goals 

• Serve as the primary liaison between the Account Manager and the operational staff 

• Assist team efforts to move market share to BCD Travel preferred suppliers 

• Provide team feedback, coaching and development through regular meetings, annual performance reviews and coaching 

• Oversee and assist the team members in balancing priorities and managing their workload 

• Responsible for employment-related activities, including hiring, onboarding new employees, and managing employee grievances and disciplinary matters

 About you                                                 

• Extensive experience in the corporate travel management industry

• Minimum of 2 years of experience in a managerial role with great people management skills

• Knowledge of specified GDS(s).

• Well versed in Microsoft Office environment

• problem-solving and critical thinking skills.

• Impeccable customer service and interpersonal skills

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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