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Manager Operations (Travel Management Company)

Full time, United Kingdom

In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management for a team of Travel Consultants. 

As an Operations Manager, you will

• Be responsible for the daily operations of our team, supported by and reporting into the Operations Director
• Review operational performance and provide direction to improve productivity and performance 
• Coach and develop your team to deliver Operational Excellence
• Serve as the primary liaison between the Account Manager, the client, and the operational team 
• Oversee and assist the team members in balancing priorities and managing their workload 
• Be involved in the hiring, selection, and training of new colleagues   

 About you

• Highly motivated, analytical and a strategic thinker
• Extensive operational management experience in the corporate travel management industry
• A passion for leading & developing successful teams
• Ability to drive continuous improvement across your team
• Sabre GDS skills preferred
• Impeccable customer service and interpersonal skills 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com

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