Manager Operations, Debit Memo Audit & Reconciliation

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Manager Operations, Debit Memo Audit & Reconciliation (Hybrid)

Full time, United States, Canada

The Manager of Debit Memo Audit & Reconciliation is responsible for the overall management and performance of the Debit Memo team.  This includes operational performance, procedural adherence, employee management and retention.

This challenging position demonstrates an extensive understanding and applicability of travel industry GDS systems and airline fare filing, booking & ticketing processes.  The role requires a strong understanding of IATA, ARC & BSP procedures related to debit memos, credit memos & commission recalls in addition to strong logic and leadership skills. 

Are you up for the challenge?  Read on for more details about this exciting opportunity!  

As Manager Operations, Memo Audit & Reconciliation, you will

• Be responsible for the daily operations of our team, supported by and reporting into the Operations Director
• Review operational performance and provide direction to improve productivity and performance 
• Coach and develop your team to deliver Operational Excellence
• Serve as the primary liaison between the Account Manager, the client, and the operational team 
• Oversee and assist the team members in balancing priorities and managing their workload 
• Be involved in the hiring, selection, and training of new colleagues   

About you

• Highly motivated, analytical and a strategic thinker
• Extensive operational management experience in the corporate travel management industry
• A passion for leading & developing successful teams
• Ability to drive continuous improvement across your team
• Sabre GDS skills preferred
• Impeccable customer service and interpersonal skills 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager Operations is between $55,000 and $81,000. The actual pay depends on your skills, qualifications, experience and geographical location.   

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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