Manager Business Results, Operations

Date: Aug 17, 2026

Location:

US, Virtual, NOAM

Explore your journey at BCD and challenge the status quo!

Manager, Training Delivery (Hybrid)

Full time, United States

Schedule: 8:00 A.M. - 5:00 P.M. PST

Manager, Business Results helps drive business performance by analyzing data, tracking key metrics, and partnering with leadership teams to identify opportunities for operational improvements, cost savings, and better business outcomes.

As a Manager, Business Results , you will

Develop and manage business dashboards, reports, and scorecards to monitor performance, identify trends, and support data-driven decision-making.
Lead workforce planning and forecasting initiatives to optimize staffing levels, resource utilization, and operational efficiency.
Analyze business performance and key KPIs, providing insights and recommendations to improve operational and financial results.
Partner with leaders across the organization to develop performance metrics, drive process improvements, and support strategic initiatives.
Support business cases and projects by evaluating ROI, quantifying benefits, and contributing to presentations and recommendations for business growth.
Provide reporting expertise and training to ensure stakeholders effectively leverage data and performance tools.

About you

Travel Operations experience
Fluency of applications necessary to report and complete all deliverables such as Microsoft Office, Windows, MS Access, Salesforce.com, SQL, etc.
Outstanding Analytical skills
Thorough working knowledge of agency operations
Understanding of business tools and workflow processes
Understanding of WFM concepts and practices

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager Business Results, Operations is between $70,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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