Manager, Operations

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Operations, Manager (Remote)

This is a full time permanent position with BCD Australia

If you are based in Sydney NSW, then this role is hybrid

The Manager Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing. A key component of this position is the need for strong collaboration with our offshore team members and leaders to drive operational excellence, streamline processes, and ensure consistent service delivery across all regions. A critical focus of the position is driving operational excellence by strengthening end to end processes, uplifting service delivery standards, and fostering a culture of continuous improvement.

As an Operations Manager, you will

• Establish business-driven development plans for individuals, teams, or departments
• Review operations performance reports and provide direction and implement programs to improve the performance of the operations against goals
• Ensure customer satisfaction is measured through provided tools and goals are met; implementing plans for continuous improvement
• Seek opportunities to review operational processes and the commercial relationship with the customer, working with commercial teams to implement suggestions for improvement
• Lead the effort or provide direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
• Monitor and control departmental expenses, seeking and implementing improvements to improve the profitability of the operations

About you

• Prior corporate travel experience
• You have a few years of managerial experience 
• Thorough knowledge of travel agency operations 
• Thorough knowledge of the travel industry, fares and markets
• Excellent knowledge of GDS Sabre
• Knowledge of word processing, spreadsheets, presentation, and email software

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Opportunities to grow your skillset and career through our learning and development platforms and other curated learning pathways and this starts with a detailed onboarding and induction when you start!
• Opportunities to grow your skillset and career
• Celebrate your birthday – 1 day Birthday leave each year
• Access to the company’s Employee Assistance Program 
• Salary Sacrifice Options
• Education Assistance Opportunities 
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated - Be You at BCD!

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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