Attendee Services Coordinator Groups

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Attendee Services Coordinator Groups (Onsite)

Full-time, Prague, Czech Republic

The Attendee Services Coordinator will provide program information and make reservations via phone, online, fax, or email for airline travel, hotel accommodations, or car rentals as requested by our program participants. You will provide customer service to all attendees. In this role, you will be accountable for assisting Registration Managers and helping as needed to ensure the successful completion of all aspects of the group housing, registration, meeting, and incentive travel events.  

As an Attendee Services Coordinator Groups, you will

• Be in charge of knowing and following the policies and procedures of the company and the client, relaying information that would benefit other members of the team, and finding ways to improve the delivery of service to our travelers
• Monitor and manage the email air folder, GDS queues, and online transactions for the program
• Provide coordination relating to the traveler approval process 
• Manage the registration process, ensuring the registration form captures relevant information and matches the program website
• Serve as the point of contact within the operations team for all participant services related to an event
• Troubleshoot issues that arise with the traveler during travel dates

About you

• Several years of travel agency experience required (group agent/bookings is preferred)
• Expertise with group bookings, blocked space, Phase IV, and exchanges
• Working knowledge of domestic and international air travel destinations
• Proficiency in Microsoft Office software (Word, Excel, Outlook)
• Excellent communication skills in Czech and English
• Working knowledge of database systems is a plus

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

• Czech Republic: 520,000-580,000 CZK

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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