IT Process-Services Manager II , Info Tech

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

IT Process Manager – Focus: IT Continuity Management (Remote)

Full time, Bangalore, India

Ready to make a difference in IT Continuity?

If you’re ready to step in, connect teams, and guide them through our IT Continuity process, we want you on our team!

As an IT Process Manager – Focus: IT Continuity Management, you will

• Manage our Global IT Continuity Management Process
• Further develop our IT Continuity Management Process (Process Design)
• Make sure the Continuity Management Process is running efficiently
• Own and maintain the Continuity Management documentation
• Act as the Continuity Management Product Owner in our IT Continuity Management Suite and coordinate the agile development activities
• Engage with other ICT teams to continuously improve our Continuity Management Procedures
• Develop and report on KPI, SLA, and OLA
• Monitor and manage process compliance
• Be a reliable partner in extraordinary situations such as Major Incidents
• Support the IT Service Management organization in fulfilling their overall business goals
• Communicate and cooperate with other departments

About you

• Bachelor's degree in business informatics or equivalent combined education and experience
• Extensive professional IT experience
• Prior professional experience in IT Continuity Management
• Strong English skills (oral and written)
• Strong IT Service Management background
• Experience managing an IT Continuity Management Process
• Experience in creating process documentation
• ITIL Foundation certification (v3 or newer)
• Willingness to travel occasionally 
• Ability to occasionally take part in an after-hours on-call rotation 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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