IND_75809040_Apprentice, ICT

System Technician, Apprentice

Full time, Bangalore

In this role, you will assist the Senior System Technician with developing and delivering training to all team members. The System Technician, Apprentice will compile and publish team metrics. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to support the regular flow of business and IT projects and tasks; this role will also interface with non-ICT teams to provide technical assistance and insight. As the System Technician, you will adhere to all standards, policies, procedures, and security requirements. You will proactively improve processes and determine and recommend more effective products and applications, supporting hardware, software, and other technical solutions. 

As a Field Services Technician Apprentice, you will 

• Troubleshoot hardware, software, and other IT solutions 

• Follow all ICT policies and procedures 

• Ability to add, change or modify new or existing reports 

• Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures 

• Provide assistance to other technical teams (hands-on support) 

• Will contribute to technology, security, and efficiency enhancements and improvements 

• Develop training materials and train team members 

About you 

• Fresher only to Apply 

• Excellent Communication Skills, Oral, Written and Presentation 

• Excellent Knowledge of IT systems 

• Excellent Troubleshooting and Problem-Solving Skills 

• Excellent Customer Service Skills                                                            

• Ability to Develop, Interpret and Follow Written IT Policies and Procedures 

• Experienced with Microsoft Business Software Applications and Other Communication tools 

• Advanced Project Management Skills 

• Detail Oriented 

• Travel <25% of the time both domestically and internationally 

• Asset Management and documentation 

• Co-ordinates with third party vendors when required 

• Proactive in tasks assigned 

• Familiarity with ISO and PCI Standards