Housing Manager

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Housing Manager (Remote)

Full-time, United States 

The Housing Manager assists with all aspects of attendee management, rooming list management communication, and attendee reporting. This position aids the client in planning successful meetings and events by managing the registration process while maintaining a high level of customer service to the client and meeting attendees.

Key responsibilities include sending rooming lists to hotels by the date specified in the hotel contract and in the format required by the hotel. The coordinator performs quality control checks of hotel-generated rooming lists and communicates necessary corrections. The role also involves proactive management of housing-related issues, including:

• Monitoring and communicating all potential attrition liabilities as the hotel cut-off date approaches
• Identifying possible housing shortages and determining appropriate actions (e.g., closing the event website, securing additional hotel blocks)
• Releasing unused rooms and managing placeholder reservations
• Addressing any special attendee or client housing requests

Strong communication, attention to detail, and time management skills are essential, along with a commitment to exceptional customer service and accuracy in all registration and housing processes.

As an Housing Manager, you will

• Manage all aspects of the room block, including but not limited to exercising attrition, securing additional rooms, and rooming list accuracy
• Support the Registration Managers in all aspects of the website design, build and maintenance of registration websites for each assigned event in CVENT, keeping a close eye on details and client-led changes to the site
• Understand Client Brand and how to ensure sites are in compliance
• Backup support for troubleshooting registration issues and answer questions that program managers or clients may have while helping with the day-to-day registration of the program
• Develop and maintain relationships with meeting contacts to ensure repeat and new business
• Monitor attendee registration process and update client as needed
• Help identify travel parameters and liaison with the Meeting Air Coordinator for arranged air travel, and serve as an escalation point between the air team and client for approvals on any flights outside meeting parameters

About you

• Prior experience in housing management, registration management, event registration, or meeting planning
• Proven experience with rooming list management and web development (CVENT knowledge required)
• Ability to quickly adapt to and learn new technologies
• You can juggle multiple projects and solve problems
• Ability to work independently in the absence of supervision
• Capability to conduct oneself in a professional and approachable manner at all times
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Must be able to participate in daily interactions (on camera as required) from your home-based office without disruption
• Pharma/Medical Device experience preferred
• CMP and/or HMCC preferred

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Housing Manager is between $57,000 and $63,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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