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Team leader, Operations
CR, Heredia, Office, Costa Rica, LATAM
Shape what's next with BCD
Team Lead (Hybrid)
Full time, Heredia, Costa Rica
In this role, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.
What You'll Do
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Create and maintain a positive and professional learning environment
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Develop process curriculum by attending conference calls and meetings to identify customer requirements
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Partner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and determine specific training needs for the staff
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Create high quality deliverables within projected deadlines
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Monitor effectiveness of the training program and make recommendations for improvement when necessary
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Coach and provide support to the staff for the assigned process
What You'll Bring
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You have experience in the travel domain
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Expert hands-on knowledge on all aspects of the travel reservations process and technology products
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Ability to understand the big picture and offer suggestions and feedback to improve the overall operation
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Proven excellence in customer service delivery
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Working knowledge of all MS applications including Word, Project, Excel, PowerPoint
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Good oral and written communication skills in English
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Ability to foster effective teamwork and demonstrates adaptability and flexibility
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by exploring our career site and checking out our social media:
What’s in it for you
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Flexible working hours and work-from-home or remote opportunities
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Opportunities to grow your skillset and career
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Work at the forefront of travel technology and help shape the future of business travel
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Generous vacation days so you can rest and recharge
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A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
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Travel industry professional perks and discounts
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An inclusive work environment where diversity is celebrated
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Work From Anywhere opportunity for 60 days per year
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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