Program Management Coordinator

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Account Management Assistant (Hybrid)  
Full time, Heredia, Costa Rica

You will be responsible for supporting the account management team to include but not limited to research, information and data gathering, analyzing data, assisting in the preparation of client reviews and presentations, requesting and validating ad hoc financial and management reports, customer metrics management, maintaining data sources, keeping updates in CRM tool, assisting in managing surveys, helping with projects, and MS Office support.  This role requires you to be highly organized and focused on meeting customer deadlines and expectations.

As an Account Management Assistant, you will 

• Research and gather data/information  
• Analyze and prepare reports  
• Assist in preparing client presentations  
• Assist the account management team with various types of projects and tasks  
• Input data/information into the CRM tool and monitor for compliance  
• Facilitate effective communication with all levels of the account management team  

 
About you  

• Comfortable locating information in GDS Sabre
• Proficient in MS Excel and capable of working with pivot tables, merging spreadsheets, and locating discrepancies
• Adept at meeting SLAs, in an environment focused on short customer deadlines   
• Experience in the travel industry, is required
• Well-developed communication and interpersonal skills, comfortable interacting with all levels of the organization  
• Excellent verbal and written skills in Spanish and English 

About us 

 
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.  

Your life at BCD 

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.  

You’ll be offered 

• Flexible working hours and work-from-home or remote opportunities  

• Opportunities to grow your skillset and career 

• Generous vacation days so you can rest and recharge 

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 

• Travel industry professional perks and discounts 

• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year! 

• An inclusive work environment where diversity is celebrated 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com