Account Management Coordinator

Date: Mar 18, 2026

Location:

CR, Heredia, Office, Costa Rica, LATAM

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Account Management Assistant (Hybrid)

Full time, Heredia, Costa Rica

You will be responsible for supporting the account management team to include but not limited to research, information and data gathering, analyzing data, assisting in the preparation of client reviews and presentations, requesting and validating ad hoc financial and management reports, customer metrics management, maintaining data sources, keeping updates in CRM tool, assisting in managing surveys, helping with projects, and MS Office support. This role requires you to be highly organized and focused on meeting customer deadlines and expectations.

As an Account Management Assistant, you will

Research and gather data/information
Analyze and prepare reports
Assist in preparing client presentations
Assist the account management team with various types of projects and tasks
Input data/information into the CRM tool and monitor for compliance
Facilitate effective communication with all levels of the account management team

About you

Proficient in MS Excel and capable of working with pivot tables, merging spreadsheets, and locating discrepancies
Adept at meeting SLAs, in an environment focused on short customer deadlines
Experience in the travel industry, is required
Well-developed communication and interpersonal skills, comfortable interacting with all levels of the organization
Excellent verbal and written skills in Spanish and English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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