Director-Payment Solutions, Customer Success

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Director-Payment Solutions, Customer Success (Remote)

Full-time, United States, United Kingdom, Netherlands, Spain, Germany, France

Be a member of the team responsible for Stay, BCD’s comprehensive approach to hotel category management. In this role, you will engage with clients at a strategic level to drive successful data-driven outcomes utilizing virtual payment solutions throughout all stages of the customer success management life cycle. You lead Stay client activations, engage with clients to drive change, supporting field program managers and other internal resources to implement and optimize technologies and solutions that deliver value for BCD and its clients. You effectively communicate and collaborate with internal stakeholders from various departments to continuously improve our suite of hotel solutions. You lead workshops and projects in Virtual Payment Solutions (VPA). 

As a Director-Payment Solutions, you will

• Build and maintain strong relationships with prospects and key contacts among existing clients. You will act as a trusted advisor in all aspects of virtual payment solutions and lead customer workshops
• Coordinate with resources from various departments, including Product Planning, Marketing, Global Supplier Relations, Project Management, and Technology Support, to develop and deliver hotel payment-related solutions
• Serve as a subject matter expert in Virtual Payment Solutions and leading related VPA projects
• Work with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes for all parties involved
• Regularly monitor and analyze performance data to identify opportunities early. You will engage with program management, technology resources, and/or spend management consultants to drive improvements

About you                                                 

• You enjoy engaging with a diverse range of clients, program managers, internal teams, and virtual payment providers
• You are passionate about Virtual Payment Solutions (VPA) and excel at working strategically to achieve results
• You have extensive experience with VPA providers and have comprehensive technical knowledge from end to end
• You are an innovative thinker who thrives on identifying, sharing, and implementing new methods to achieve client, team, and organizational goals
• You flourish in a dynamic, fast-paced work environment and adapt well to changing priorities
• You are dedicated to continuous improvement and optimization, always seeking ways to enhance performance
• You value being part of a truly global team
• You have a learning mindset and enjoy applying new skills and concepts to your daily work
• You excel at driving change by clearly articulating a vision and persuading others to embrace new ways of achieving goals

About Advito

Advito is the consulting division of BCD Travel, specializing in transforming corporate travel programs. Employing an intelligence-driven framework, Advito dynamically manages supplier spend and traveler behavior, ensuring efficient travel programs that meet the needs of all stakeholders. Through smart analytics, unique supplier strategies, and integrated traveler engagement, Advito elevates travel programs to new heights of sustainability, savings, and satisfaction. Advito is a pioneering travel consultancy with an ISO-certified carbon reporting methodology, GATE4, and a dedicated practice area for driving sustainable business travel. 

About BCD Travel
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities 
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director-Payment Solutions, Customer Success is between $102,000 and $120,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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