Director Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Director Operations

Full time, Colombo, Sri Lanka

You will drive our centralized service strategy by ensuring our services continue to best meet the needs of BCD Travel and our customers. You will be responsible for defining and designing processes for our teams that best support our evolving operational service strategy including both shared and dedicated support teams.  

As a Director Operations, you will  

• Set the department goals and direction to support the achievement of the organization's goals 

• Communicate and educate operations teams on the scope of work, service strategy, and deliverables 

• Manage all aspects of the operation budget, including forecasting and budget planning, and performance against budget 

• Provide effective succession planning, career development support, and retention of team 

• Apply industry knowledge to provide direction on best practices, identify and implementation of operational improvements 

• Manage KPIs, coach, mentor and develop teams to ensure optimal performance to goals 

About you 

• Previous experience in leading a customer service organization, ideally within the travel management or airline services domains.

• In-depth leadership experience in an MNC environment

• Ability to lead – setting direction, developing teamwork and collaboration, and achieving results through others 

• Proven experience in managing budgets and costs within a global organization

• Capable of problem-solving – anticipating, analyzing, and resolving issues at both a strategic and tactical level 

• A thorough knowledge of the travel industry, fares, and markets is an added advantage.

• Excellent oral and written communication skills in English 

• Excellent presentation and interpersonal skills 

• Ability to manage multiple tasks effectively simultaneously 

• Through knowledge and proficiency in Microsoft Office applications

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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