Director, Service Design

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Director Global Service Design (Remote)

Full time, Spain, Belgium, Luxembourg, France, Germany, Italy, United Kingdom

The Director Global Service Design, leads operation design and capability reviews with clients and prospects. This role is vital in designing operational models that meet clients' goals and ensure BCD's efficient operation.

The Director Global Service Design will work closely with the Commercial teams to identify opportunities for new business and support service optimization and retention of our existing clients. Working in partnership with BCD’s operational leadership team, the Director of Service Design will ensure the service proposals are aligned with BCD’s operational strategy and compellingly communicated to our clients. 

As a Director Global Service Design, you will

• Work with our program managers and sales teams across the globe on prospect and client service designs
• Provide operational input to our pricing teams and bid writers
• Align with Solutions Engineering to match product, technology, and operational capabilities
• Review, negotiate, and document SLAs and statements of work
• Ensure operational input, buy-in, and sign-off from regional operational leadership to ensure implementation readiness when business is won
• Translate client expectations into operational strategy
• Ensure alignment of proposals to BCD operational strategy

About you

• Background in TMC operations, deep understanding of operational capabilities
• Knowledge of the global travel industry – you understand the uniqueness of all regions
• Good understanding of travel distribution, NDC. travel technology, and products/services
• You are passionate about corporate travel and keep abreast of industry changes
• Outstanding listener – you can take a client’s ask and translate it into a design they can’t refuse
• Highly proficient, confident, and entertaining presenter
• You build bridges: you know how to get buy-in from multiple stakeholders
• Proficient in the use of Microsoft Excel; PowerPoint would be a plus.
• You don’t mind traveling. You won’t live on a plane, but you’ll need to be in front of our internal teams and clients
• Excellent verbal and written communication skills in French and English; German language skills are a plus

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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