Director, Customer Success and Payment Solutions (Remote)

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Director, Customer Success and Payment Solutions (Remote)

Full-time, United States, United Kingdom, Netherlands, Spain, Germany, France

Be a member of the team responsible for Stay, BCD’s comprehensive approach to hotel category management. In this role, you will engage with clients at a strategic level to drive successful data-driven outcomes utilizing virtual payment solutions throughout all stages of the customer success management life cycle. You lead Stay client activations, engage with clients to drive change, supporting field program managers and other internal resources to implement and optimize technologies and solutions that deliver value for BCD and its clients. You effectively communicate and collaborate with internal stakeholders from various departments to continuously improve our suite of hotel solutions. You lead workshops and projects in Virtual Payment Solutions (VPA).

As a Director, Customer Success and Payment Solutions, you will

• Develop and maintain good relationships with prospects and existing client key contacts. Act as a trusted advisor in all aspects of hotel category management and virtual payment solutions.    
• Lead customer workshops focused on hotel category management topics, including spend management and sourcing strategies, booking technologies, traveler engagement, and virtual payment.  Provide recommendations tailored to individual customers.  
• Ensure contractual commitments are met by all parties. Share progress to commitments with clients, program management, and senior leadership.  When needed, create action plans to address any forecasted commitment shortfalls.  
• Coordinate with resources from multiple departments on the development and delivery of hotel-related solutions including Product Planning, Marketing, Global Supplier Relations, Project management, and technology support.   
• Subject matter expert in Virtual Payment Solutions and lead related VPA projects.
• Coordinate with program management and project resources to ensure customer configurations are programmed to deliver successful outcomes to all parties.  
• Monitor and analyze performance data regularly. Identify opportunities early and engage with program management, technology resources, and/or spend management consultants to drive improvements.  

About you                                                 

• You enjoy interacting with a variety of clients, program managers, and other internal resources.
• You are passionate about VPA and able to work at a strategic level to drive results.
• You have in-depth experience with hotel content providers, VPA providers, and/or Hotel API vendors.
• You’re an innovative thinker who enjoys identifying, sharing, and executing new ways of achieving client, team, and organizational goals.
• You thrive in a challenging, fast-paced work environment and adapt well to shifting priorities.
• You are obsessed with continuous improvement and optimization – making things work better.
• You like being a part of a truly global team.
• You have a learning mindset and enjoy applying new skills and concepts to your daily work activities.
• You excel at driving change by articulating a clear vision and persuading others to adopt new ways of achieving goals.
• You are a fluent speaker of French and/or German language.

About Advito

Advito is the consulting division of BCD Travel, specializing in transforming corporate travel programs. Employing an intelligence-driven framework, Advito dynamically manages supplier spend and traveler behavior, ensuring efficient travel programs that meet the needs of all stakeholders. Through smart analytics, unique supplier strategies, and integrated traveler engagement, Advito elevates travel programs to new heights of sustainability, savings, and satisfaction. Advito is a pioneering travel consultancy with an ISO-certified carbon reporting methodology, GATE4, and a dedicated practice area for driving sustainable business travel. 

About BCD Travel
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities 
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Customer Success and Payment Solutions is between $102,000 and $120,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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