Director, Client Retention

Date: Mar 31, 2026

Location:

US, Virtual, NOAM

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Director, Global Program Optimization (Remote)

Full time, United Kingdom, United States

The Director, Global Program Optimization is responsible for driving strategy in successfully leading and retaining a portfolio of primarily medium- to large-market and multi-national accounts. The role will also identify expansion opportunities within the existing client base across Travel, Advito & M&E. You will collaborate with our commercial and program management teams to build and deploy customized approaches in support of our existing customers in both proactive bid avoidance and competitive bid activity. This position should have the ability to participate in client-facing presentations and workshops.

As a Director, Global Program Optimization, you will

Maintain and increase revenues through client retention and expansion of current customer programs.
Help drive program margins and profitability by optimizing programs and retaining accounts.
Look for opportunities for deeper program engagement to assist with cross-selling or up-selling products and services beyond standard travel program support
Leverage existing data and information to uncover emergent data and trends to improve client retention.
Dive into places for clients to consolidate and expand their travel program with BCD where this makes business sense for the client.
Proactively engage with business owners regarding the renewal/bid avoidance/rebid/risk status of each assigned account throughout the life of the account.
Facilitate project management for the entire bid process pre/during/post bid closeout.
Ensure, oversee, and guide the project management components for the entire retention process, including timelines, resource assignments, document management, pricing, and presentations.
Ability to manage third party consultants and strategic procurement led processes and competitive bids.

About you

Global Program Management and/or Sales experience including retention and competitive bids led from the US or EMEA
Thorough knowledge of business travel management, the current competitive and supplier landscape, and travel industry technology
Proficient in business software applications, including MS Excel and MS PowerPoint
Must be an inquisitive problem solver motivated by uncovering problems and implementing solutions.
Effective oral, written, and presentation communication skills
Ability and willingness to travel domestically and internationally

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Global Program Optimization is between $100,000 and $125,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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