Data Support Specialist I, CDS Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Data Support Specialist I, CDS Operations (Remote)

Full time, Costa Rica

The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.

As a Data Support Specialist I, CDS Operations, you will

• Conduct data investigations to identify origin and potential corrections
• Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters
• Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place
• Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purpose
• Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc
• Understand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position

About you

• Prior experience in a customer service technical support role
• SQL and relational database knowledge
• Proficient in Microsoft Office products
• Excellent analytical and problem-solving skills
• Strong problem solving and process reengineering skills
• Excellent verbal and written communication skills in English

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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