Customer Support Representative, Operations (Remote)

Date: Apr 8, 2026

Location:

ES, Spain, Virtual, EUROPE

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Customer Support Representative, Operations (Remote)

Full-time, Spain, Poland, France, Netherlands

As a Customer Support Representative in Operations, you will resolve service issues and handle queries related to the online booking tool. Your responsibilities include resolving customer inquiries within agreed service levels, identifying root causes, and suggesting process improvements. You’ll ensure timely and professional communication to maintain high customer satisfaction.

As a Customer Support Representative, Operations, you will

Handle incoming customer requests related to travel bookings and service issues
Use BCD Travel tools and systems to accurately complete tasks
Provide expert consultation and problem resolution within agreed service levels
Maintain strong knowledge of travel supplier rules and client policies
Deliver first-level support for the online booking tool and escalate technical issues as needed
Investigate and resolve customer complaints, ensuring timely follow-up and documentation
Demonstrate empathy and professionalism in all customer interactions
Identify root causes of recurring issues and suggest improvements
Collaborate effectively with team members and offer support across teams

About you

You have experience with GDS Amadeus
You have travel industry knowledge
Understanding of BSP rules and regulations
Strong analytical skills and problem-solving ability
Excellent customer service skills
MS Office experience, specifically MS Word and MS Excel
Good verbal and written communication skills in English AND Spanish are must, additional laguage (German, French or Dutch is a plus)

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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