Customer Success Consultant

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Customer Success Consultant (Remote)

Full time, Spain

This position will proactively manage a portfolio of clients using the GetGoing platform, which is BCD Travel’s all-in-one digital travel & expense management solution. The primary objective is to grow the revenue of our client's portfolio by turning customers into advocates. This includes, but is not limited to, client onboarding, adoption, expansion, retention, as well as client portfolio profitability management.

You will establish collaborative relationships with our clients and act as the Voice of the Customer for your portfolio within our organization to ensure that GetGoing delivers the most value to clients.

As a Customer Success Consultant, you will

• Lead the onboarding activities for new clients with the objective to drive speed-to-revenue
• Support clients’ desired outcomes through advice, education, and digital resources
• Identify growth and expansion opportunities, and work to expand client user engagement
• Work with clients to create a plan that aligns with their overall strategy
• Coordinate communication between GetGoing/BCD Travel and clients
• Be responsible for the profitability and organic growth of your client portfolio

About you

• Prior client facing account management business travel experience required
• Global-mindset with the ability to communicate proactively and foster positive business relationships
• English + French, both fluently spoken and written. German language skills in addition is a plus
• Sales perspective with willingness to dig into technical details when needed
• Analytical skills and the ability to suggest ways to improve processes

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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