Customer Service Representative II

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Customer Support Representative, Operations

Full time, Bangalore, India

In this role, you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining the source of issues and trends, and developing an improvement plan. You will ensure timely turnaround of all customer service correspondence. We are looking for someone with experience in customer service with good written communication skills.

As a Customer Support Representative, Operations, you will

• Use the appropriate BCD Travel tools and systems to complete requests
• Maintain and actively communicate current knowledge of the state of the various travel industries supported (air, car, hotel, etc.)
• Professionally and appropriately respond to customers' inquiries and develop a positive working relationship
• Consistently meet and sometimes exceed individual and team goals
• Demonstrate service excellence
• Professionally handle oral and written correspondence with customers and vendors regarding service

About you

• Previous experience in a corporate travel office 
• Proficiency in airline reservations systems
• Demonstrated problem-solving skills
• Excellent customer service skills
• Understanding of ARC rules and regulations
• Flexibility in work hours

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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