CSS TSSM End User Support Agent

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

CSS TSSM End User Support Agent (Remote)

Full time, Spain, Poland, Luxemburg, Germany

As part of a virtual team of CSS TSSM Travel Technology End User Support Agents across Europe, you will be responsible for supporting end users in the use of the respective travel technology, registering any incidents detected during the use of the technology, and applying known solutions to incidents and handling simple service requests. 

As a CSS TSSM Travel Technology End User Support Agent, you will 

• Answer questions regarding Travel Technology Solutions and online booking tools 

• Coordinate activities with a range of internal or external teams across various issues

• Execute small to medium complex configuration changes (one system, one logic)

• Support defined and agreed productivity targets

• Provide internal training
   

About you 

• Experience in the travel industry 

• Excellent language skills spoken and written in English 

• Good command of German

• Good knowledge of Amadeus is required

• Team player with great empathy for customer need 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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