Site Administrator Agent Tech Support

Date: Sep 8, 2026

Location:

BE, Aalst, Onsite, Belgium, EUROPE

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Site Administrator Agent Technology Support (Hybrid)

Full time, United Kingdom, Spain, Poland, Germany, Netherlands, Belgium, Sweden, Finland

If you live in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you work in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.

In this role, you will support users on agent facing Travel Technology solutions provided by BCD Travel. This includes navigational help for the respective travel technology application.

As a Site Administrator Agent Technology Support, you will

Inform users about available features & processes in the travel tool (is a feature available or if not suggest a more suitable process) to meet the objective
Answer process and navigation requests via inbound calls or or via One Touch
Conduct assessments in a logical way, understand the request/issue from a user perspective and try to identify the faulty component
Document requests, mandatory information, solution or any necessary information for further investigation
Respect procedures defined within the tool to ensure smooth communication between support teams and consistency of the data (tickets) recorded
If a case/request can’t be answered, escalate case (with all necessary information) to a System Administrator or other defined 2nd level support via One Touch

About you

Prior experience in the travel industry
Solid knowledge in Agent facing Travel Technology (For example WorkFlow, TS:PM, etc)
Excellent knowledge of GDS Amadeus
Outstanding written and verbal communication skills in English. Another language (preferably French) would be considered as an advantage

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You’ll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

Spain: 30,00-34,500 EUR
Poland: 114,000-131,000 zl
Germany: 31,000-58,000 EUR
Netherlands: 39,000-55,000 EUR
Belgium: 62,000-81,000
Sweden: 454,000-508,000
Finland: 40,000-48,000

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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