Travel Technology Business Analyst

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Travel Technology Business Analyst Remote

Full time, United Kingdom, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Norway, Spain, Sweden, Switzerland

In this role you will gather, analyze, and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors.

As an Travel Technology Business Analyst , you will

• Analyze Solutions by
  • Meeting with operations and key contacts
  • Determining if the request conflicts with existing standards
  • Performing GDS hit/scan evaluation for the desired solution
  • Creating detailed requirements for development or configuration
  • Providing development team with requirements in JIRAs format
  • Assisting with elements required for design and programming (i.e.: PNRs, profiles)
  • Meeting with designers and developers to ensure design understanding

• Schedule and manage deliverables to fulfill project scope by
  • Evaluating requirements for given requests and assisting with timeline and priority
  • Articulating opportunities and risks
  • Facilitating involvement of other BCD Travel departments to achieve goals

• Focus on Documentation, including
  • Assisting in maintaining confluence or process flows where needed
  • Assisting in documenting solutions in release notes
  • Proactive review and update of product roadmap, project plan, and business case
  • Participating in logs for project work

• Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented. This includes
  • Establishing a proactive approach to addressing and solving customer challenges at the point of sale, including offering alternate solutions
  • Expanding your understanding and support of robotic applications in addition to the point-of-sale applications

• Maintain an advanced understanding of Configuration Manager by participating in the configuration of account, market, and general application updates where needed for the developed or configured solutions for point of sale and robotic applications

About you 

• Strong problem-solving and process reengineering skills 
• Ability to handle medium and high-risk projects/accounts 
• Extensive travel reservations & process experience 
• Good command of English 
• Experience working with GDS Amadeus and GDS Sabre
• Programming experience using GDS 
• Some knowledge of SQL is highly preferred

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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