Program Analyst, CDS

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Program Analyst, CDS (Remote)

Full-time, United States, United Kingdom

As a Program Analyst within Client Shared Services Analytics, you will partner and align with Program Management and commercial teams to support and drive customer programs forward by proactively monitoring and measuring program goals, seeking opportunities for savings and process efficiencies, and providing analytical insights into the data.

This is a dynamic and fast-paced environment that may use traditional travel data as well as operational data, data provided by the customer, vendor data, or data from other BCD Travel business lines or companies that come together to form a customer’s program. Some travel may be required from time to time for internal or customer meetings.   

As a Program Analyst, CDS, you will

• Focus on benchmarking, trending, data mining, and data analytics  
• Analyze customer travel patterns and make recommendations to Program Management for cost savings and other efficiencies    
• Assist Program Management in developing, implementing, and reporting on KPIs and SLAs as contractually agreed while  
• Organize, provide, or participate in internal or customer-facing training   
• Create customer business reviews including content customization and presenting directly to the customer, attending customer meetings virtually or in person where necessary 
• Act as the primary point of contact for Program Management within Client Shared Services  
• Create and maintain automated and non-automated report schedules  
• Monitor customer SLAs and notify Program Management if any deliverables are at risk  
• Proactively conduct audits on data quality to identify root causes, impacts, and opportunities 

About you

• Proven travel agency or travel industry experience across multiple business areas such as operations, customer relationship/account management, or technology
• Solid understanding of how travel data flows from point-of-sale systems to downline systems  
• Knowledge of quality control processes, ETL processes, basic SQL, and travel terminology 
• You are self-motivated and seek to understand and solve problems
• You have an acute attention to detail to be able to uncover anomalies, errors, trends, and patterns
• You have a curiosity that drives you to deep-dive into the data to anticipate and answer the ‘so what’ questions 
• You are self-assured and not afraid to ask questions

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Program Analyst, CDS is between $60,000 and $73,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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