Support Consultant II

Support Consultant (Office-Based) 

Full time, Bangalore, India

You will report to Kalaiselvan Sivaji

If you have any inquiries, please contact Chaitra Nagaraj, Talent Acquisition Partner

As a Support Consultant, you are the face of our company. You’ll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on! 

As a Support Consultant, you will 

• Ticketing & Refunds, Unused ticket tracking, client invoicing, credit card reconciliation, Data Quality Control 

• Timely follow-up of reservations to ensure accurate fulfilment 

• Build and maintain accurate knowledge of the various supported travel industries (air, car, hotel, rail, etc.) 

• Work in an international team of colleagues, from different countries and continents 

• Interact and cooperate with other departments to reach the common goal: deliver excellent service to the customers 

• Reach a high level of accuracy and complete all tasks with a minimum of errors 

About you 

• Extensive experience in a Business Corporate Travel Agency 

• Experience in Ticketing/Refund using Amadeus and/or Sabre  

• Previous experience in administrative tasks, such as client invoicing and CC reconciliation processes 

• Understanding of travel industry related rules & regulations such as IATA & BSP 

• Fluent in English, both written and spoken

• Proficient in Microsoft Office applications