Supervisor, Small Meetings (Life Sciences)

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

Operations Supervisor

We are seeking an Operations Supervisor to join our Life Science Center of Excellence Core Management leadership team. In this role, you will drive key initiatives to support business growth and profitability through operational optimization. You will oversee project development, planning, and execution, ensuring client expectations are met while managing supplier relationships and leading project teams. Responsibilities include hiring, onboarding, and supervising team members, as well as collaborating with Operations managers and suppliers to deliver services like group air fulfillment and event technology support.

Your responsibilities

• Responsible for providing leadership and day-to-day management of staff, operational success and overall customer satisfaction in area of compliance/controls.
• Continuous review and positive engagement of team feedback/focus groups on processes to identify gaps, overlaps and/or more efficient processes.
• Be proactive and anticipatory with operational trends and implement necessary changes in a timely manner.
• Develop a culture of team vs. individuals.
• Effectively manage direct reports, setting performance expectations and providing training and skill development based on job function.
• Schedule and hold regular team meetings and one-on-one meetings.
• Responsiveness to staff ideas, communicate validity and action plan to implement staff member idea (credit staff members).
• Conduct employee annual and mid-year performance reviews. Establish plans with individuals to ensure maximized performance against goals.
• Interact with other enterprise account leadership surrounding best practices, efficiency gains and innovation.
• Serve as a member of the BCD management team and participate in company level best practice sharing, sales opportunities, organizational education, etc.

You’re good at

• Inspiring and guiding teams with a collaborative, inclusive approach while setting clear expectations and fostering professional growth.
• Identifying and implementing efficient solutions by actively engaging team feedback and analyzing operational trends.
• Anticipating challenges and driving timely, effective changes to meet evolving operational needs.
• Cultivating a culture of collaboration and shared success, promoting a "team-first" mindset over individual silos.
• Setting clear goals, conducting regular performance reviews, and tailoring training to help team members achieve their full potential.
• Facilitating open dialogue through regular meetings, listening to staff ideas, and acting on valuable suggestions to improve operations.
• Ensuring operational success and client satisfaction by maintaining high standards of compliance and controls.
• Partnering with leadership across accounts to share best practices, innovate, and drive company-wide success.
• Contributing to organizational initiatives, including sales opportunities, education, and sharing operational insights.

You might also have

• Proven project management, team leadership and consultation skills 
• Expert project and timeline management 
• Client facing presence and professional verbal and written communication skills; Strong written recap skills 
• High level of understanding of event technology with special focus on online registration software and onsite tools 
• Minimum 3+ years’ experience in event online registration, program management and program operations of all sizes and complexities; Experienced each of the following components (Not necessarily on the same program)
• Working knowledge of Cvent
• Solid administrative skills (including strong Microsoft Outlook, Phone coverage, etc.)
• Strong Excel reporting skills

What we offer you

• A culture of purpose where we are invested in your happiness and career growth

• Competitive salary and benefits package

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

Travel requirements for this role are as follows:Less than 25% 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor, Small Meetings (Life Sciences)  is between $63,400 - $80,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

#LI-LZ1
#LI-KW1
#LI-Remote

#LI-Hybrid

#LI-Onsite