Strategic Account Management Lead - Meetings & Events

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the role:

Are you ready to lead a dynamic team and elevate the client experience in the Strategic Meetings Management Account Management world? As our SMM Account Management Lead, you’ll play a pivotal role in driving account strategies and ensuring our clients receive exceptional service. You'll work closely with our Senior Strategic Account Director and help foster a collaborative environment that thrives on innovation. If you’re passionate about coaching, growth, and making a real impact, we want you on our team!

You’re Good At:

• Coordinating and prioritising account management activities across a team, ensuring seamless delivery.
• Coaching and guiding team members to achieve their full potential while removing obstacles to success.
• Building strong client relationships and acting as a dependable point of contact for key accounts.
• Analysing performance data and client satisfaction to drive actionable insights and continuous improvement.
• Leading impactful account reviews and developing high-quality presentations that resonate with stakeholders.

• Lead expansions/implementations and change activity, partnering with the customer to drive adoption and compliance through appropriate communications and engagement plans.

You Have:

• Previous managerial experience in an strategic account management setting, particularly with a Regional and Global lens.
• Solid background in budget and cost management processes.
• In-depth Meetings & Events industry knowledge, particularly in strategic meetings management.
• Proficiency in Microsoft Office and familiarity with meeting technology, such as CVENT.
• A knack for building relationships at all levels and promoting collaboration across teams.
• A proactive approach to identifying growth opportunities and enhancing client satisfaction.

Ready to take your career to the next level? Are you motivated by developing people, shaping client account relationships and making a significant commercial impact then click below and apply now!

You should know:

• This is a UK remote based role which will require in-person time with your colleagues, clients and at key industry / client events which will require travel in the UK and overseas on occasion.  
• Our core business hours are 0900-1730 hours Monday to Friday with the flexibility to adjust working hours to meet client requirements.

How to apply:

Click apply now to be considered

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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