Manager, Sales Administration

Job Specific Essential Duties & Responsibilities: 

New business development and support: 

• Utilizes and adheres to the sales process as outlined by sales management and works with the sales team members to ensure consistent and accurate application 

• Work and communicate with Global, Regional and Local Sales to ensure timely and correct contributions  

• Acts as primary point of contact for sales team members for the purposes of CRM guidance 

• Liaises with marketing for the purposes of lead development and marketing initiatives 

• Assigns leads and manages any incoming sales enquiries 

Reporting: 

• Utilize company provided CRM to document and support all sales activities 

• Provides reporting on sales activities as defined  

• Provide and meet deadlines for reporting as requested by management 

Analyses and recommendation: 

• Identifies areas of pipeline weakness and commentary for development 

• Manages the CRM to ensure suitability for the purposes of sales measurement by leadership 

Establish and maintain relationships: 

• Establishes and maintains relationships with key stakeholders at all levels within the BCD Travel organization 

• Maintains good working relationships with all network partner countries 

Sales collateral support: 

• Sources appropriate client references as required  and maintains client reference database 

Pipeline development: 

• Maintains global target list 

• Schedules and provides all supporting information for periodic SPI review as required by sales leaders. 

• Makes an active contribution to SPI calls 

• Conducts periodic reviews with sales team members and/or leaders to review activity and all activities are correctly documented and current. 

• Ensures all records are allocated to the correct sales owners 

Education / Knowledge / Experience:

Essential: 

• 3-5 years experience of working within an administration role including CRM applications 

• Experience working within large business environment 

• Effective communication skills, oral, written and presentation 

• Experienced with MS Word, Excel  

• Computer literate in business software applications 

• Ability and willingness to travel domestically and internationally 

Preferred: 

• College degree 

• Travel or related industry experience 

• Second language