BRA_840050_System Technician II

Job Specific Essential Duties & Responsibilities: 

Data collection and analysis: 

• Collect data from multiple source systems 

• Improve data quality 

• Identify new data sources 

• Restructure data to a common format 

• Analyze collected data 

• Compare results with the KPIs of analyzed process 

• Identify variations and trends 

Creation of reports / Presentation: 

• Agree with stakeholders on needed reports 

• Develop presentation possibilities which fit to the needs of the stakeholders 

• Generate and deliver reports to identified stakeholders 

• Strive after high degree of automation of the report creation process 

Continuous improvement: 

• Analyze created reports critically and consult stakeholders with regards to provided reports 

• Review reports and recipients frequently, make sure all created reports are valuable and needed 

• Provide recommendations and solutions that take into account the nature of our 

organization, the relationship we have with other Global Technology, and 

our internal organization and culture 

• Identify room for improvements 

• Implement developments 

Operational Duties: 

• Support IT Service Management organization in fulfilling their business goals 

•  Represent  ICT and act as a contact point for other ICT departments in business projects 

Has good communication Skills: 

• Provides clear and detailed information to others. 

• Expresses oneself effectively in one-on-one conversations and small groups. 

• Shares information and viewpoints openly and directly with others. 

Able to provide consultation and encourage collaboration: 

• Shares own experience and expertise with others. 

• Provides honest, helpful feedback to others. 

• Appropriately involves others in decisions and plans. 

• Encourages collaboration which draws on each team member’s strengths and experience to work together effectively. 

• Works cooperatively with people from different technical backgrounds. 

Policy Adherence: 

• Follows through on commitments. 

• Protects confidential information. 

• Acts consistently with stated policies and practices.