Registration Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

Registration Manager

We are looking for a Registration Manager to join our dynamic team. In this role you will work along-side your team mates and with clients to provide a flawless event registration and, ultimately, and flawless onsite experience for attendees. You will ensure hotel accommodations are secured and align with each person's travel plans and arrange for ground transportation. You will help with attendee communications, offsite events and more. If you are super detail oriented, customer service focused and a team player, read on!

Your responsibilities:

• Ensure online registration websites meet the specific needs of each event, are clear, concise and easy to navigate.
• Field questions from attendees and update their registration profile with any changes. You know each event is a personal experience, and you make it easy for your clients.
• Monitor registrations, send reminders, run reports and work with hotels/ground transportation providers to make all necessary arrangements for the group.
• Communicate effectively and efficiently. Cross check rooming lists and manifests. Then cross check again.
• Assist with planning offsite events, creating and sending clear communications, print materials and more.
• Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through onsite, and departure. We aim to please!

You're good at

• Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure.
• Teamwork. It takes a village.
• Cvent, Excel and Microsoft Office Suite.
• Providing superior customer service. You understand that it is a person that is attending your event and go above and beyond to ensure they have the best experience possible.
• Ideal candidate possesses 2+ years in an event coordinator role.

You might also have

• A college degree from a 4- year institution.

What we offer you

• A culture of purpose where we are invested in your happiness and career growth
• Competitive salary and benefits package

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Registration Manager  is between $50,000 - $62,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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