Regional Congress Delegate Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the role:

Are you ready to embark on an exciting journey in the world of congress management?

As the Regional Congress Delegate Manager, you will be the key player working diligently behind the scenes to ensure every aspect is meticulously organized for healthcare professionals attending different congresses. Your skills in client communication and logistics will be crucial in crafting remarkable experiences. If you excel in dynamic settings and have a strong dedication to providing exceptional service, this is the perfect opportunity for you!

You thrive on juggling multiple projects, delivering excellent customer service, great administration and enjoy all things data! Sound like you? Read on!

As a Regional Congress Delegate Manager, you will:

• HCP and Supplier Management: Manage communications with Healthcare Professionals, handle local budgets, and ensure proper templates are utilized in collaboration with the Global Operations Team.
• Attendance Coordination: Provide the Attendance Upload template promptly and develop timely communications to meet Service Level Agreements with client meeting owners.
• Vendor Liaison: Coordinate with internal and external vendors for transportation arrangements while adhering to local budget and compliance thresholds.
• Visa and Documentation Support: Ensure all visa requirements are met and assist with necessary documentation for timely applications.
• Technology Proficiency: Use Cvent to manage attendee data, maintain accuracy in reporting, and oversee the creation and distribution of final confirmations.
• Client Communication: Review local budgets for compliance, record Transfer of Value in accordance with regulations, and be the primary contact for logistical arrangements related to congress attendance.
• Adaptability and Additional Responsibilities: Be open to performing additional duties that are inherent to the position as they arise, acknowledging that the job description may evolve over time.

You’re good at:

• Navigating the complexities of event planning with ease and precision.
• Building strong relationships with healthcare professionals and clients.
• Using technology tools like Cvent to streamline attendee management.
• Communicating effectively and professionally to ensure clear understanding.
• Keeping your cool under pressure while juggling multiple tasks.
• You speak fluent English and Spanish. Portuguese is a plus.
• You have at least 2 years of experience in congress or convention planning.

You might also have:

• A college degree, preferably in a related field.
• Solid experience in client management and attendee registration.
• A background in the pharmaceutical industry.
• CMP certification to boost your credibility in the field.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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