Regional Account Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

Job Summary:

The Regional Account Manager is accountable for client retention, strategic development, and management of assigned accounts. Their role involves delivering exceptional support to clients and employees while demonstrating leadership in problem-solving, customer service, and adherence to policies.

Essential Duties and Responsibilities:

• Supplier Relations: Monitor and ensure the team uses preferred suppliers, managing supplier spend accurately.
• Account Management: Responsible for client relationships, product delivery, and financial performance of accounts. Collaborates with both internal and external teams, conducts client meetings, analyzes survey data for improvements, develops business plans, and maintains communication with clients regarding expectations and needs.
• Budget Management: Monitor accounts for budget variances, conduct reviews, and report on financial metrics monthly.
• Leadership Support: May include management of direct reports, focusing on communication, training, coaching, and problem resolution.
• Project Management: Ensure consistent delivery of products and services, coordinate policies and long-term objectives.
• Reporting/Technology: Set up reporting requirements, analyze data for trends, and consult on technology solutions.
• Other Duties: Additional responsibilities may be assigned as needed.

Essential Job Functions:

• Regular and punctual attendance.
• Ability to follow directions and work collaboratively.
• Capability to work under pressure and meet deadlines.
• Skills in organization, communication, and innovative problem-solving.

Key Contacts/Relationships:

• Internal operations and sales/account management personnel.
• External clients and industry suppliers.

Education/Knowledge/Experience:

• Essential: At least 8 years in incentives or event planning, 5 years in budget management and client account management, operational management experience, team management skills, and proficiency in Microsoft Office.
• Preferred: Bachelor's degree and CMP or CMM certification.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move..

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

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